What Our Customers Are Saying
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Lance Baker, Parksville, BCStore Location: Parksville
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Carl was awesome! Thank-you Carl for all you have done for us! We will definitely recommend Galaxy RV Parksville!!!!
Lance Baker, Parksville, BCStore Location: Parksville -
This is a bit long but I want anybody reading this to understand the service we received, which was (pardon the term) out of the world!
My wife and I just retired, sold both vehicles and got a truck and started research on travel trailers, after much research we knew what we wanted. We looked around up north where we live but after hearing not so good stories of how dealerships in our area were not the best to deal with we decided to look on the island while visiting relatives in Nanoose Bay.
When we went to Galaxy RV in Parksville we were just wanting to look, but that changed when we met the sales team. Gary was the sales person we worked with. My wife told him what she wanted in a trailer, we loved his approach, he said do you want the topical sales pitch or do you want to see what you want. Well we would rather see what we want, well after seeing the Shasta trailer we fell in love with it.
Well one of the best sales experiences we have experienced started when we said lets do this (so a impulses purchase), we had our 2 dogs with us and they received the royal treatment as we did.
The entire team in sales was awesome, Carl and Bowen worked their magic on pricing, warranty and financing.
We had left the dealership around 4pm, 15 minutes later Bowen was calling to tell us the good news so by the time they closed we were the proud owners of our first travel . Now we were leaving back to Prince George the next day and they had a few things to do to the trailer before we could take it away, so after getting back to PG we made arrangements to pick up the trailer in May.
Well after waiting for that day to finally arrive we were back in Parksville to get our trailer, when we got off the ferry we drove directly to the dealership and on our arrival they were prepared for us.
We met the parts and service team and then we had the honour of meeting Fluffy, yes Fluffy. He gave us our orientation on the trailer, he was very knowledgeable and made sure my wife and I felt comfortable with our trailer, he made sure we understood all the safety stuff about the trailer. He went through hooking up the trailer and how to set up the equalizer bars in a safe easy way.
Once we had the trailer ready to go they helped us get accessories and the other important items to operate a travel trailer, we told them we had booked a spot at Surfside RV in Parksville, they told us that if we have any questions or problems to call and they would send a tech out to us.
Eric at the service desk was always very helpful, friendly and very knowledgeable, which the entire team at Galaxy RV showed.
I would recommend that if you are looking to work with a dealership on purchasing or anything else that I would tell you to go to Galaxy RV, they are awesome!Daryl Moulder, Prince George, BCStore Location: Parksville -
Amanda, Carl and the rest of the team at Galaxy RV in Parksville were amazing! Amanda took the time to listen to our needs, desired budget, and layout. She worked hard with us over the course of 4 weeks and not only delivered, but exceeded expectations in all categories ! Fantastic buying experience.
Thank you Galaxy RV we are loving our couples retreat travel trailer!Riley StLuke, Nanaimo, BCStore Location: Parksville -
We just purchased our first time trailer from Galaxy -Langford and our experience is very good. As a beginner how to know all features and operations been explained very well. My husband is super pleased with the technical advice. Cowboy Jim went above and beyond to make sure my husband is comfortable to drive the trailer back home. We probably will use this trailer for camping next year . So, at this time we cant comment about the trailer performance. But our business deal with Galaxy RV Langford is transparent and flawless.
Sincerely appreciate everyones support. Thank you Galaxy-Anonymous -
Just wanted to say that my 2021 Shasta fridge went on the blink while camping. When i got back to town i contacted the staff to have it looked at and see if it was under warranty. Andy my sales guy met me in the lot and inquired what was wrongonce explained he assured me it would be taken care of at no cost to me regardless of the warranty as the trailer wasnt used much. As it turns out the entire fridge needed replacing and instead of waiting a lengthy period for shipment of a new one..he and the technical staff pulled one out of a new unit on the lot to allow me to continue with my vacation plans.not only was Andy and the staff excellent to work with at the time of purchase.they never forgot i was still a customer and did an amazing job taking care of meoutstanding service by allthank you
Kevin ZalbaStore Location: Victoria -
We purchased a 22ft North Trail and Gary and Bowen were great to deal with. We love our travel trailer and would recommend Galaxy RV. After purchase service is okay. I had some questions and a message was left for a retuned call but I did not receive a call back. We called back a few days later and spoke with Gary and all went well, we got the information we were looking for and he will us back with further details regarding the Wineguard system. Thank-you so much to team Galaxy! Coco loves you guys too. :).
Tina Ronning, Port Alberni, BCStore Location: Parksville -
I called the service department with a number of questions and they were very helpful. I was given excellent advice in a cheerful and professional manner even though the result would not be me bringing in a unit for repair at this time. Reminded me of the old days. I left the call feeling good and will most definitely be willing to bring them business in the future. Even perhaps, by way of this testimonial.
Colin Lamb, Victoria, BCStore Location: Victoria -
The first place I meet honest sales people. They where present when we was talking and explain in detail every step of how they will sell my RV. I got a time line and everything was in the promise time line. I wish there more sales people like you. If you was selling cars to I would buy my car's of you. Thanks you so much for showing me that there are honest and good sales people in the world.
Henrik Jorgensen, Victoria, BCStore Location: Victoria BC -
If youre looking for a trailer new or used Cowboy Jim is the best at remembering your interests and finding something for you. We had gone looking around for a trailer upgrade and eventually he found the trailer that fit both my wifes and my interests. Not an easy chore but he never stopped following up with possibilities.
Were very happy with his before and after sales concern for our camping needs.
I dont say this lightly but hes worthy of my repeated business.
Thanks Jim for all your help.JR Challen -
We bought the trailer brand new from Cow Boy Jim, he is great to deal with 5 stars for him alone. We had some issues with the trailer which where fixed. But today is what made me give 5 star review. Our regulator went on our new trailer, not galaxy fault at all. But Troy sent a tech to my inlaws to fix my trailer so we did not need to tow it back in westshore. The tech was so friendly and so nice, he was great to talk to and explained everything he was doing on the trailer. So between Cow Boy Jim, Troy and the tech I had a great experience they have been quick to fix my trailer.
Melinda Widrick -
Great experience. I delt with Toma and have nothing but good things to say about him. He was able to ensure I felt comfortable with the whole experience from start to finish.
Levi Tate -
We just bought our third trailer from galaxy rv (Victoria). Galaxy makes it extremely easy to trade up. We only go through cowboy Jim! His kind calm demeanour makes it easy to find what you need. We have never felt pressured or pushed to buy from galaxy. Jim has definitely had become a friend!Samantha and Dan Hughes
samantha hughes -
The team at Galaxy rv made our rv purchase stress free and easy. Cowboy Jim was very friendly and non pressure. I highly recommend Galaxy
Doing It With Mark -
When we walked onto the lot of Galaxy, I had no intention of actually purchasing a unit. I was there to look, and get ideas of what I might want in the future. Cowboy Jim came in on his day off, on his own time to show us around! His calm, kind demeanor and knowledgeable guidance made me comfortable and with the fact that Galaxy isn't pushy to sell I ended up finding a unit that we simply couldn't pass up.
He helped with negotiations and got us a great trailer that our family is going to enjoy for a very long time!
The whole team at Galaxy rallied and had our trailer ready for our very first camping trip in such a short amount of time it made my head spin! We are SO thankful for such an incredible team of people who care so much for their clients! I will always recommend Galaxy RV Westshore.
Thankyou Jim and everyone who helped make this little family's camping dreams a reality! *****Jessy MartinWood -
Hands down Karen Wilson is #1 at Galaxy!! She goes above and beyond to help you find what you are looking for and is never pushy. Karen never lets you leave disappointed. Our trade in was super easy, went smooth and fast. They were more than fair with the trade in too! We are extremely happy.Courtenay and Tyler Martin
Courtenay Martins -
We had an amazing experience with Cowboy Jim! The trailer we purchased met our needs and was exactly what we were looking for. During the purchase process Cowboy Jim looked after our two 3 year olds and they had such a great time with him. We highly recommend Galaxy Rv Victoria
Dylan Dewis -
I dont normally do reviews, but this situation deserves it. My wife and I came into Galaxy RV with high hopes and lofty wishes. Cowboy Jim made it all happen. With the no pressure sales and the speedy turnover. They had the unit we loved and at a fair price. We needed the unit ready to leave the next day for a ten day trip and they made it happen. Thanks for the great service Jim, you are fantastic at what you do.
Jeff Girardet -
We had been looking for our trailer for a couple years by the time we finally meet Cowboy Jim from Galaxy RV Victoria. He actually listened to our needs and wants of a trailer and was able to find us exactly what we were looking for, at a fair price.
The whole Victoria crew was amazing and upbeat from counter though finance, maintenance, trailer/truck set up, walk-through, upper management and more. It truly feels like their arms open up and you become part of the Galaxy Family!martin smith
Carl, Bowen and the rest of the team at Galaxy RV in Parksville were amazing! Carl took the time to listen to our needs, desired budget, and layout and in the end got us a terrific little trailer. Galaxy RV not only delivered, but exceeded expectations in all categories ! Fantastic buying experience! Great Team at Galaxy RV Parksville!Thank you Galaxy RV we are loving our couples retreat travel trailer!