Customer Focus The Key To Realizing RV Dreams

Treating Vancouver Island RV Customers Right

Vancouver island is, arguably, the best place in Canada to be an RV enthusiast.

The Island offers an unparalleled playground in which to explore, enjoy, and relax, in some of the world’s most enchanted locations. Whether it’s whale watching, cycling, hiking, fishing, birding, kayaking, exploring murals, cities and towns, or just sitting around the campfire on a summer’s night, the experience can be magical.

Locals know that the fun doesn’t stop when Autumn arrives; The climate for Vancouver Island destinations continues to enchant throughout the year!

But, up until recently, those enthusiasts have had a few challenges when finding the right RV for their needs; and even more when they were searching for quality local mechanical service for the RV they already owned.

“Owning an RV is a dream for a lot of people, and we want to be a part of fulfilling that dream. It’s all about having a relationship with our clients. It’s about a commitment that we’ll only put them into a RV that fully meets their needs and even exceeds their expectations.” — Gavin Donaldson, Galaxy RV Sales Consultant

The Galaxy RV dealership is located at 6854 Trans Canada Highway and is part of the highly reputable Galaxy Motors family.

“Galaxy has always put the customer first, and we’re bringing that philosophy to the RV world. All of our staff have been in the RV business for years and we came together at Galaxy because we share a common philosophy based in wanting a long and lasting relationship with our clients. That relationship is based on service, integrity and trust.” — Gerald O’Toole, Galaxy RV General Manager

Ten years in the RV business has shown Gerald O’Toole, time and time again, that a customer driven approach is the key to both business success and job satisfaction.

“All of us at Galaxy RV have the same viewpoint when it comes to how we approach our jobs. It isn’t just about making sales, it’s about creating relationships and taking pride in doing the best we can do for our clients.”

 

Top Notch RV Service

When your RV needs service, you can rest assured, Galaxy RV has the same approach to repairing your RV as we do to selling RVs.

The Galaxy RV service techs, Mark and Rod, has over a decade of experience providing quality repairs to RV’s and is adamant that any RV leaving his shop is repaired in a way that brings a smile to his customer’s face. With the help of our Parts Manager, Kristen Peters, the team works tirelessly to get serviced RV’s back on the road as quickly as possible.

“We take the time to listen to our clients to make sure that, when we repair their baby, it’s done right, the first time. Then we go ahead and provide the fastest possible, high quality work.” — Mark

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New and Used RVs on Vancouver Island

Gerald explained that Galaxy RV will have a full range of new and used RVs for sale as well as offering RV sales on consignment for those customers who are selling their RV’s and want to avoid the problems associated with advertising, viewing and post-sale work.

“From helping people find the perfect RV for their needs to offering advice on getting on the road, to providing top-notch service to get you back on the road, Galaxy RV in Duncan is what RV enthusiasts on Vancouver Island have been waiting for.” — Gerald O’Toole

Call Galaxy RV at 250-597-2420 for your next RV.

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